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    Hines Hall 101
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    FSA - Hines Hall 101
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Troubleshooting

If you do have a connection and are still having trouble registering your computer, try the following:
 

Most Common problems

  1. Be sure to check your port and cable to be sure they are connected. Also, make sure you are using the correct cable (right below).
    cables
  2. "Authentication Failure"message.  This usually indicates a problem with your password or username.  Try again. 

    Your username is your first initial, your middle initial, the day of your birthday (always two digits -- 01, for example), and the first four letters of your last name.  If you have read your Siena e-mail, it's the same username and password used for that. For example, Terry J. Smith, born on December 3, would be tj03smit.

    Your password is the letter "P" (for password -- it must be upper case), your first and last name initials (no middle initial) and your Siena ID number (usually beginning with "901").  Thus, Terry J. Smith would have a password of ptj901234567 (the numbers being the Siean ID number).

    If the problem recurs, go to another computer (a lab computer is best) and change your password.  After the password has been changed, try again.
     
  3. In some cases, computers are not being redirected to the registration website.  To reach it directly, enter http://campusr.siena.edu/registration/index.html as the address in your web browser (yes, this will work even if you cannot get an Internet connection -- until you register, this is the only address you can reach)."

Other Problems

  1. Unable to Read Policy" message.  This means your firewall is blocking the installation of the network software.  Make sure your firewall is turned off and try again.  If that doesn't work, restart the computer in Safe Mode (with Networking) and try registering.  To do this, press the F8 key repeatedly as the computer starts up until you see a menu screen (if Windows starts normally, restart it again). Use the arrow keys to highlight "Safe Mode with networking" and press Enter. If it asks to use System Restore, say no. Once registered, you can restart normally.
  2. "Rogue Client Not Found" message. Our database may still be updating. Try again about an hour later.
  3. "Media Disconnected" message. Usually occurs with a wireless card.  Open your Wireless connection and disconnect it.  Then restart the computer.
  4. Find your IP address:  for Windows XP, click on "Start," then "Run," and type in "cmd" and click "OK."  When the black window displays type: "ipconfig" (no quotes) and press Enter.  Look for the IP address.  The IP address should start with either 10.86.xxx.xxx or 10.70.xxx.xxx  If it does, then the problem is most likely some sort of automatic redirect.  See the next item.  Otherwise, skip to #9.
  5. If there's an automatic redirect (spyware, plus some Dell computers), you need to restart the computer in Safe Mode. To do this, press the F8 key repeatedly as the computer starts up until you see a menu screen (if Windows starts normally, restart it again). Use the arrow keys to highlight "Safe Mode with networking" and press Enter. If it asks to use System Restore, say no. Now, follow the instructions in #2 to go to http://campusr.siena.edu/registration/index.html. You may be able to log in now.
  6. Check to see you don't have a Bridge connection.  This is an issue with  laptops more than desktop computers.  Click on "Start," "Control Panel," "Network and Internet Connections," and "Network Connections."  If there's something called a "Bridge Connection," disable it.  Right click on the Local Area Network connection and select "Repair."  Check to see if you can get a "10.86.xxx.xxx" or 10.70.xxx.xxx IP address (#6 above).
  7. Make sure your settings are correct.  Right click on the Network connection found in #7 and select "Properties."  Double click on "Internet Protocol (TCP/IP)."   Make sure "Obtain an IP address automatically," and "Obtain DNS server automatically" are both checked.  Correct if necessary and try again.
  8. Open Internet Explorer and click on "Tools" and "Internet Options." Click on the "Connections" tab.  Click on "LAN Settings." Make sure "Automatically detect settings" is not checked.  Make sure no proxy server is specified.
  9. "Limited or No Connectivity" message.  A general catchall error.  Follow the steps above.  If the message still appears, contact ITS; we may need to reset your registration.