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  • Information Technology Services
    Hines Hall 101
    Staff Listing
  • Help Desk Locations
    FSA - Hines Hall 101
    Students - Standish Library

Help Desk

Information Technology Services provides a number of support options to students, faculty, staff, and administrators.


Email Your Support Questions:


 Create your help desk request online using Jira

Student Help Desk

Located in the 24/7 Lab in Standish Library. Student consultants are on duty:
8:00am - 10:00pm M-Th
8:00am - 6:00pm F
12:00noon - 6:00pm Sa
4:00pm - 10:00pm Sun
Telephone Support:     518-786-5000

Faculty/Staff/Administrator Assistance

Hines Hall 101 - the ITS Offices
During academic terms:
     8:00am - 7:00pm M-Th
     8:00am - 5:00pm F
During summer:
     8:00am - 4:15pm M-Th
     8:00am - 12:00pm F

Telephone Support:     518-782-6000


Computing Labs

Siena has one 24-hour and several other widely available (but not 24 hour) computing labs available for use by students, allowing them to work when they aren't in their rooms.  On the lab computers, files saved in "My Documents" get put into the student web folders, so they can be accessed anywhere on the Internet.

24/7 Computer Lab -- Standish Library
Contains 25 computers (Windows) and 2 black & white laser printers

Hines Hall 128 and Hines Hall 240
HH 128- contains 10 student computers (Windows and Mac) and 1 black & white laser printer
HH 240 - has 8 students computers (Windows and Mac) and 1 color laser printer

Additional student computers are available in a number of residence halls.