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  • Information Technology Services
    Hines Hall 101
    Staff Listing
  • Help Desk Locations
    FSA - Hines Hall 101
    Students - Standish Library


Our ITS help sheets are created with you in mind. 

They are meant to step you through the process so that you can help yourself anytime. If you have comments about the sheets or you feel a topic is missing, please let us know.


Topics Available

Banner - Access, FAQ's, name and Address Standards, Search Instructions

Blackboard -

Computer Maintenance - patches, antivirus software, backups

Internet Explorer 9 (IE9) printing - Do your printouts from IE9 come out blank? 

Mapping a Drive

Outlook - Signatures, Mailing Lists, Address Book, Data Folders, Outlook from Home, Quick Guide

VMWare - installation on home computer PC & MAC

Distribution Lists - Not all are available for student use.